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Audits

 

Where can I find a property rating?

What do you look at on an audit?

What is the difference between a feedback score and an audit score?

How do you decide what star rating a property receives?

My landlord has emailed to say you're coming to do an audit, what does that mean?

Do I need to clean before an audit?

Do I need to leave my room unlocked for when you come to inspect?

Do you need to go into my bedroom?

I won't be home at the time you're inspecting, will my belongings be safe?

Someone has left a HullSTARS 'Thank you' card in my house, what does that mean?

My landlord didn't tell me you were coming, who can I complain to?

 

Where can I find a property rating?

You can find a property rating by searching for a property. To search, use the first line of the address; street name; postcode; or partial postcode to find the house you're looking for. The property rating is shown as 0-5 stars, you can also hover over the rating to see what it means. If the rating shows 'pending', this means that the property is registered but hasn't had an inspection yet, 'ungraded' means that the property is not registered and not affliated with HullSTARS or Hull University Union.

What do you look at on an audit?

An audit looks at the whole property, including all bedrooms, communal areas and gardens. You can see our full criteria and scoring here.

What is the difference between a feedback score and an audit score?

The feedback score is the average score of all feedback given on a property whereas the audit score comes about from an inspection of the property.

How do you decide what star rating a property receives?
A star rating is based on the percentage score that the property receives and is broken down as follows:
0: Urgent Improvement Necessary Audit score of 35% or below
1: Major Improvement Necessary Audit score above 35% but lower than 50%
2: Minor Improvement Necessary Audit score above 50% but lower than 65%
3: Generally Satisfactory Audit score above 65% but lower than 80%
4: Good Audit score above 80% but lower than 90%
5: Very Good Audit score above 90%

My landlord has emailed to say you're coming to do an audit, what does that mean?

One of our Property Auditors will come to your property at the scheduled time to conduct a full audit inspection of your accommodation. Property Auditors can be identified by their black HullSTARS shirts and their lanyards. Our staff are often accompanied by landlords, however they will sometimes come with a set of keys to let themselves in. Auditors will conduct a thorough inspection of your property, including all communal areas, bedrooms, bathrooms and any garden areas. Please ensure that our Property Auditors can access all rooms so as not to negatively affect your property rating.

Do I need to clean before an audit?

Not necessarily. Our audit doesn't look at aesthetics or cleanliness, however it's always nice to have a bit of a spruce up now and then.

Do I need to leave my room unlocked for when you come to inspect?

No. We would hope that the landlord will have a key to let us in, or have provided the auditor with one. We'll be sure to leave the door as we found it.

Do you need to go into my bedroom?

Yes. We need access to all rooms including bedrooms. Audits for bedrooms shouldn't take more than 5 minutes providing the auditor doesn't pick up anything which may cause concern. Unfortunately, if we can't get into the rooms, the property will lose marks for all bedrooms, significantly impacting on the overall rating.

I won't be home at the time you're inspecting, will my belongings be safe?

Yes. We don't need to touch any of your belongings when in your home. We check for room sizes, adequate amenities and to ensure that there are no health hazards.

Someone has left a HullSTARS 'Thank you' card in my house, what does that mean?

This means that a Property Auditor has inspected your property. The card is to let you know that you can also leave a review of your term time home, and thank you for letting us conduct the audit. Of course, your landlord should have given you at least 24 hours notice of our visit.

My landlord didn't tell me you were coming, who can I complain to?

As per your contract, landlords have to give a minimum of 24 hours notice before we do an audit inspection. If your landlord hasn't notified you in advance, you should take this up with your landlord directly. If you're still not happy, speak to HUU's Advice Centre.