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audits

 

How do I sign-up for audits?

When will my properties be inspected?

How do you decide when properties will be audited?

What access to do you need to each property?

How much notice will we be given?

Do I need to be present at every audit?

If I do attend an audit what should I bring and what do I need to do?

How long will an audit take?

Tenants will be present when you want to audit, what should I do?

Will I be marked down if my tenants have not kept the property clean?

Can my property be audited whilst students are on vacation?

If a tenant has caused damage that I have been marked down on, what can I do and how will this affect my score?

When will I receive my inspection report?

How can I get 5 Stars?

What is your referrals policy to Hull City Council if something in my house is not up to standard? 

 

How do I sign-up for audits?
Simply click here and complete the online registration form.

When will my properties be inspected?
Inspections take place during term time, weekdays between 10am-3pm.

How do you decide when properties will be audited?
Any inaugural audits on your properties will be agreed at the point at which you sign-up and have paid the required subscription fees. Since all property ratings are valid for 12 months or 24 months, we expect to be able to hold the repeat audits in the same/adjacent week every year (should a landlord wish to remain part of the rating system). 

What access to do you need to each property?

Property Auditors will conduct a full inspection, which will include all rooms within the property and any garden areas. Access to all bedrooms is essential to ensure that you achieve marks for all questions.

How much notice will we be given?
The nominated contact for the property will be given not less than 10 working days’ notice of the verification visit and every attempt will be made to visit on a mutually agreeable date. If an audit does not take place within 28 days of the originally scheduled date and this is as a result of the landlord failing to permit the visit to take place or to facilitate the necessary access, all fees are forfeited and new payment is required before completing an audit.

Do I need to be present at every audit?
It is recommended that landlords attend audit visits so that issues that arise during the course of the inspection can be discussed there and then. However, if this is not practical, landlords may be asked to arrange access via the tenants.

If I do attend an audit what should I bring and what do I need to do?
Normally, you don’t need to bring anything, although we may ask you in advance to bring original copies of certain documentation. At the audit, you don’t need to do a thing, simply be ready to answer any questions our auditors may have. Our auditors work better without distraction, so we would appreciate if you could avoid this as it could result in them missing out something which could negatively affect your audited score.

How long will an audit take?
Each audit should take no longer than 60 minutes based on a 1-5 bedroom house, although depending upon the layout and state of repair this time may vary slightly.

Tenants will be present when you want to audit, what should I do?
As per your tenancy agreement you should ensure that you have given them 24 hours notice to arrange access to the property.

Will I be marked down if my tenants have not kept the property clean?
Our auditors are not there to scrutinise the cleanliness of the property and this will not negatively affect the score. However, if you are arranging access we would recommend that you ask the property to be presented in a tidy manner as any photos of rooms etc will be published online.

Can my property be audited whilst students are on vacation?
No.

If a tenant has caused damage that I have been marked down on, what can I do and how will this affect my score?
Yes, depending on the area where damage occurs the weighting of the score will vary.

When will I receive my inspection report?
The auditor will produce his/her report digitally, and will ensure that a copy is e-mailed to any relevant persons 48 within hours of the inspection (excluding weekends). The rating will go live on the website no less than ten working days after the audit.

How can I get 5 Stars?
There is no set way to get 5 stars, properties that achieve 5 stars have simply ticked the most boxes possible and have no major health & safety hazards.

What is your referrals policy to Hull City Council if something in my house is not up to standard?

Our criteria is designed to negatively impact on a score if an area surrounding health and safety is not up the the required standard, however, this doesn't automatically give you a 0 star rating. As all re-inspections are voluntary and require payment, we are have a referrals policy in place for those properties which are not re-inspected following an issue found on an inspection. To view our referrals policy, click here.