How do I sign-up for audits?
Simply click here and complete the online registration form.
How do you decide when properties will be audited?
Any inaugural audits on your properties will be agreed at the point at which you sign-up and have paid the required subscription fees. Since all property ratings are valid for 12 months or 24 months, we expect to be able to hold the repeat audits in the same/adjacent week every year (should a landlord wish to remain part of the rating system).
Property Auditors will conduct a full inspection, which will include all rooms within the property and any garden areas. Access to all bedrooms is essential to ensure that you achieve marks for all questions.
How much notice will we be given?
The nominated contact for the property will be given not less than 10 working days’ notice of the verification visit and every attempt will be made to visit on a mutually agreeable date. If an audit does not take place within 28 days of the originally scheduled date and this is as a result of the landlord failing to permit the visit to take place or to facilitate the necessary access, all fees are forfeited and new payment is required before completing an audit.
Do I need to be present at every audit?
It is recommended that landlords attend audit visits so that issues that arise during the course of the inspection can be discussed there and then. However, if this is not practical, landlords may be asked to arrange access via the tenants.
If I do attend an audit what should I bring and what do I need to do?
Normally, you don’t need to bring anything, although we may ask you in advance to bring original copies of certain documentation. At the audit, you don’t need to do a thing, simply be ready to answer any questions our auditors may have. Our auditors work better without distraction, so we would appreciate if you could avoid this as it could result in them missing out something which could negatively affect your audited score.
Will I be marked down if my tenants have not kept the property clean?
Our auditors are not there to scrutinise the cleanliness of the property and this will not negatively affect the score. However, if you are arranging access we would recommend that you ask the property to be presented in a tidy manner as any photos of rooms etc will be published online.
When will I receive my inspection report?
The auditor will produce his/her report digitally, and will ensure that a copy is e-mailed to any relevant persons 48 within hours of the inspection (excluding weekends). The rating will go live on the website no less than ten working days after the audit.
Our criteria is designed to negatively impact on a score if an area surrounding health and safety is not up the the required standard, however, this doesn't automatically give you a 0 star rating. As all re-inspections are voluntary and require payment, we are have a referrals policy in place for those properties which are not re-inspected following an issue found on an inspection. To view our referrals policy, click here.
Audits are booked in advance and need to be confirmed no later than the Wednesday the week before an inspection, as this is when our staff rota is sent out. If an audit date is no longer convenient, notice should be given in writing to firstname.lastname@example.org no later than Tuesday the week before to guarantee a rescheduled appointment. Cancellations with less than 24 hours’ notice will be charged £15 to cover the staff cost of our Property Auditors time. Reminders are sent each Friday to all landlords with appointments booked for the following week. Into semester two, auditing availability is severely limited, and cancellations may result in forfeiture of subscription payment if another appointment cannot be made within our auditing timescales.