You can contact Hull City Council on 01482 300 300 or by emailing firstname.lastname@example.org.
You should have 1 black and 1 blue bin as a minimum per 5 occupants. If you don't have enough bins, contact Hull City Council (see above contact details). Where possible, HullSTARS registered properties will receive free black bin replacements, remember to mention your registration when requesting a new black bin. Black bins are chargeable for non-registered landlords, blue recycling bins are free of charge.
Some bins have been removed as a result of a council initiative to prevent contamination. Many brown bins as misused and often end up as an overspill for the black bins, which obviously will not then be collected. If this has happened at your property, you can contact the council for a replacement using the contact details above.
Bins can occasionally go missing and appear at different properties, and occasionally on different streets. If tenants don't have adequate waste disposal facilities, this will ultimately result in issues for the street. Labelling your bins with street name and house number will ensure you don't lose any points during the HullSTARS audit, but will help prevent bins from going missing.
Contact the HullSTARS office on 01482 46521, email email@example.com, or drop into the HullSTARS office during office hours.
Contact Hull City Council using the details above. You will be asked to sign a declaration to confirm the occupancy levels of that property and will then be provided with additional bins free of charge.
Hull City Council post out a waste management booklet to each household in September each year. You can find more information on waste management from the booklet in our 'Pre-tenancy waste management' section, click here to view. If you still can't find what you're looking for, contact Hull City Council using the contact details above.
You can find bin days using Hull City Council's bin collection day checker by using the property postcode. To search, click here.
The green caddy bin for food waste can be popped inside of the brown bin for collection, or left outside with your recycling waste bins. Your kitchen caddy comes with compostable liner bags which you can use to collect food waste in before putting it in your food bin.
Contact Hull City Council using the contact details above to log a missed collection.
Information can be found on Hull City Council's website, and we've put together a quick guide here. Simply click on the bins to see what goes in each bin.
We have a collection of recycling information sheets available for free download in several languages. Click here to choose the most appropriate language (English available).
It may be that Hull City Council have removed a bin due to persistent contamination. Contact Hull City Council (see above contact details) to obtain a new bin, it may be that your tenants need to sign a declaration to confirm that they understand the rules of recycling.
In the first instance, ensure that your tenants are bringing their bins out for collection at an appropriate time and returning them in a timely manner. Unfortunately there is no easy fix for this, but HullSTARS are working with the University and local landlords to educate students on waste management that we hope will help the situation.
If any tenants fail to maintain the cleanliness of any property and this is causing a nuisance, detrimental or adversely affecting neighbourhoods, the Council has a range of enforcement powers to resolve such complaints. Hull City Council would normally write to an occupier to request within 10 days to remove wastes from the land and to dispose of these responsibly through the services provided by the Council.
If wastes fail to be cleared, the council may serve a legal notice on the occupier[s] of the property and if this is not complied with this would be an offence. In addition to the above, contact may also be made with the landlord to make them aware action is being taken by the Council and should their tenants not rectify the condition of the land, enforcement action will be taken against the owner/landlord.
Each case is assessed, and the procedure may vary dependent upon the situation.
As a landlord, you can dispose of waste from your business by obtaining a waste carriers license. Licenses can be obtained through the Environmental Agency at a cost of £154* per year, please click here for more details. Transporting waste without a license may result in a fine of up to £5,000*.
Hull City Council also run Bring Out Your Rubbish Days (BOYRD) throughout the year where possible. We've worked with our Waste Management Working Group to bring these dates in line with the end of tenancies where possible**. You can get rid of lots of household waste at a BOYRD, but there are lots of great charity shops that will take salable items just off Newland Avenue. For more information, click here.
If your tenants have not complied with a notice served, the council would contact the landlord/owner and this could result in an enforcement notice being served. Cases are dealt with on a case-by-case basis, so you would need to contact the council for clarity on your particular case.
You can report issues surrounding waste to Hull City Council using the contact details above.
You can find information about BOYRD by clicking here.
* Correct at time of publication.
** BOYRD are not guaranteed, and should not be your first point of call for waste removal.