I have made alterations since the audit, how do I arrange for a repeat visit?
Following an audit, a landlord may decide to complete some works to rectify any criteria that it has missed out on, and as such a landlord may ask for a visit to be carried out. This means the auditing team can check the improvements have been made and see if a new rating should be given.
Re-inspections are charged at £20 for those on annual subscriptions, or £15 for those on biennial subscriptions.
The re-inspection fee covers the cost of sending a Property Auditor out to you, the time to update the audit, feedback, and website, as well as resending certification out to you. Where possible, if you know that you will be having a re-inspection done please let us know so that we can help the environment and only send one certificate.
No. Unfortunately the same rules apply as with normal audits as this fits in with our Property Auditor's availability.
A re-inspection only covers the areas where you have made improvements, or where you had been marked down previously. The time the audit takes will depend on whether you are present, and how much work has been carried out. Re-inspections can take as little as 5 minutes or are long as 30 minutes.
No. In order to keep the process fair for all, we would need to physically visit the property to ensure that the work has been carried out.
No. We will only re-inspect the areas where you had been marked down previously, or if you are present for the re-inspection, we will just look at the areas where improvements have been made. We will need to document our findings once we're there, but that shouldn't take too long.
How can I get 5 Stars?
There is no set way to get 5 stars, properties that achieve 5 stars have simply ticked the most boxes possible and have no major health & safety hazards. If you'd like to see an example of how your property can improve it's star rating, just respond to the initial feedback report.
Yes. Our feedback is generated by trialing different ways of improving your score. The feedback you receive following an inspection outlines how to improve your score, and by doing the work and having a re-inspection, this can be achieved.
We try to prioritise the feedback by looking at what affects health and safety, what is in the best interest of the tenants, and by what is the most cost effective option. There may be alternative changes that you could make to improve your score, please contact the HullSTARS Office during opening hours and we can discuss the options with you.
If you believe we've made an error, please contact the office as soon as possible. We don't publish the audit results for at least 5 working days to give you time to raise any issues. If we have made an error, we can re-inspect for free, however this will only cover the area where the error has been made, and will not take into account any remedial works completed since the initial inspection. All errors must be logged within 14 days of receipt of feedback.
Yes. The beauty of a biennial subscription is that there is no rush. You can re-inspect at any point during the auditing period within your two year subscription.