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Why do I need to send in the extra documentation (electrical certificates, EPC’s etc)

What documentation do I need to upload for 2015/16?

You give extra points for having done a Housing Health and Rating System training course, how do I prove that I've been on one?

How do I book on Hull City Council's Housing Health and Safety Rating System training course and how much is it?

How do I upload new documents/certificates?

Why does my tenancy agreement/fire risk assessment say that it has expired?

Can I save over the old certificate or do I need to upload a new one?

Why are energy ratings part of the criteria if I pay the bills?

What is your referrals policy to Hull City Council if something in my house is not up to standard or if there is an invalid document?

What happens to my data?

Why do I need to send in the extra documentation and what documents to you need?
These form part of the first stage of the audit and failure to provide valid documents will dramatically affect your final audit score. The weighted documentation includes: Sample tenancy agreement, gas safety certificate, periodic electrical inspection report, energy performance certificate (EPC), fire risk assessment and a fire detection and alarm inspection certificate.

What documentation do I need to upload?
In order to achieve the best possible score for your property you will need to upload the following: 

You give extra points for having done a Housing Health and Rating System training course, how do I prove that I've been on one?

If you've been on Hull City Council's HHSRS course we will be able to confirm this with them. If you've been on a separate paid course, we would need to see evidence of the course content and proof that you have completed the training. Most paid courses will provide certification; this would be sufficient providing we can check the course content.

How do I book on Hull City Council's Housing Health and Safety Rating System training course and how much is it?

Call 01482 300300 to register your interest. You will be contacted to arrange a course date.

How do I upload new documents/certificates?
You can add a certificate by following these 4 simple steps:

  1. Log into your HullSTARS account and click ‘account’.
  2. Find the property the document relates to and click ‘Documents’ to the right, just above the address.
  3. Click ‘Upload New Document’ then simply input the details.
  4. Click ‘Upload’.

Once you have uploaded a document, you can continue to upload new certificates by clicking on 'Upload New Document'. You can edit the certificate details at any time by selecting 'Edit' and when the document expires, simply select the new document and amend the expiry dates. 

Why does my tenancy agreement/fire risk assessment say that it has expired?
Tenancy agreements and fire risk assessments are set to expire 1st September each year along with the annual subscriptions. The reason for this is to act as a prompt for landlords to upload new documents should the tenancy agreement have changed, or if the property has been altered in any way over the year that may have affected the fire risk assessment. If nothing has changed, simply log in to your account and edit the document to 1st September the following year.

Can I save over the old certificate or do I need to upload a new one?

Yes, simply click on documentation next to the property with the expired document then click 'edit'. You'll then be able to find the new document and amend the expiry date. When you're done, click 'save'.

If you do upload a brand new document, don't worry; we'll make sure that your expired document is removed from our system.

Why are energy ratings part of the criteria if I pay the bills?
In 2010 the UK produced 496 million tonnes of carbon dioxide. Some of this is produced by business and industry - but around 30% comes directly from household energy use. Energy use in the home accounts for around 3.2 tonnes per household.
By making UK households more energy efficient we can make big reductions in the UK's carbon dioxide emissions, and we feel strongly that everyone (including landlords) can have a part to play in that. For further information visit the energy saving trust website for advice and tips.

What is your referrals policy to Hull City Council if something in my house is not up to standard or if there is an invalid document?

Our criteria is designed to negatively impact on a score if an area surrounding health and safety or documentation is not up the the required standard, however, this doesn't automatically give you a 0 star rating. As all re-inspections are voluntary and require payment, we are have a referrals policy in place for those properties which are not re-inspected following an issue found on an inspection. To view our referrals policy, click here.

What happens to my data?

Data is stored in accordance with our Data Policy. If you have any questions, please contact hullstars@hull.ac.uk.