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criteria

 

How can I get 5 Stars?

What is the audit criteria and how is it scored?

How is the criteria formulated?

Who agrees the criteria?

I disagree with part of the criteria, who should I speak to?

I don't understand part of the criteria, who should I ask?

Some of the criteria doesn't apply to my property, how does that work?

Will I be marked down if my tenants have not kept the property clean? 

If a tenant has caused damage that I have been marked down on, what can I do and how will this affect my score?

Why are energy ratings part of the criteria if I pay the bills?

You've added new criteria that states that I need to attend Hull City Council's Housing Health and Safety Rating System training course to get maximum marks. Where do I find information about the course?

What is your referrals policy to Hull City Council if something in my house is not up to standard?

 

How can I get 5 Stars?

There is no set way to get 5 stars, properties that achieve 5 stars have simply ticked the most boxes possible and have no major health & safety hazards. Each property is different, and therefore there will be slightly different ways to achieve a 5 star rating.

What is the audit criteria and how is it scored?

You can download a Sample Audit with scorings here.

How is the criteria formulated?
The criteria is reviewed annually and is formulated against legislation and guidance from local authorities and services. The views of students are also included through feedback from the Student Unions’ annual Rate Your Union survey. The criteria will not change for 2016/17. To view a full list of criteria and its origins, view the HullSTARS Code of Best Practice here.

Who agrees the criteria?

The criteria is agreed at the quarterly HullSTARS Advisory Committee meetings. Representatives from HUU, the University of Hull's Accommodation Office, Humber Landlords Association, Hull Student Landlord Association and Hull City Council are present to discuss and agree the criteria prior to each academic year.

I disagree with part of the criteria, who should I speak to?

If you disagree with part of the criteria, initially it would be advised to contact your HullSTARS Advisory Committee representative (either for the University, HLA or HSLA) for this to be discussed in more detail during the May and August meetings before the criteria for the year is set. You can of course call the HullSTARS office to discuss, however once the criteria is set for the year, we will not be able to change it.

I don't understand part of the criteria, who should I ask?

If there's anything you are unsure of, please contact the HullSTARS Office on 01482 465216 during office hours, or take a look at our HullSTARS Code of Best Practice. All of our new criteria is highlighted with a key within the HullSTARS Code of Best Practice document.

Some of the criteria doesn't apply to my property, how does that work?

For any of the questions that are not applicable to your property, the questions will have the option to mark as N/A. In terms of scoring, this means that this question will be removed from the audit scoring, and therefore the total number of points the audit is out of will be reduced. This will therefore affect the value of each percentage point.

Will I be marked down if my tenants have not kept the property clean?

Our Property Auditors are not there to scrutinise the cleanliness of the property and this will not negatively affect the score. However, if you are arranging access we would recommend that you ask the property to be presented in a tidy manner as any photos of rooms etc will be presented in your audit report.

If a tenant has caused damage that I have been marked down on, what can I do and how will this affect my score?

Yes, depending on the area where damage occurs the weighting of the score will vary.

Why are energy ratings part of the criteria if I pay the bills?
In 2010 the UK produced 496 million tonnes of carbon dioxide. Some of this is produced by business and industry - but around 30% comes directly from household energy use. Energy use in the home accounts for around 3.2 tonnes per household.
By making UK households more energy efficient we can make big reductions in the UK's carbon dioxide emissions, and we feel strongly that everyone (including landlords) can have a part to play in that. For further information visit the energy saving trust website for advice and tips.

You've added new criteria that states that I need to attend Hull City Council's Housing Health and Safety Rating System training course to get maximum marks. Where do I find information about the course?

Call 01482 300300 to register your interest. You will be contacted to arrange a course date.

What is your referrals policy to Hull City Council if something in my house is not up to standard?

Our criteria is designed to negatively impact on a score if an area surrounding health and safety is not up the the required standard, however, this doesn't automatically give you a 0 star rating. As all re-inspections are voluntary and require payment, we are have a referrals policy in place for those properties which are not re-inspected following an issue found on an inspection. To view our referrals policy, click here.