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complaints

 

What happens if I am not happy with the feedback that has been given?

Someone has posted a review of my house by mistake, what should I do?

I can't find my property when I'm not logged in, why?

My property shows as ungraded, why?

If a tenant has caused damage that I have been marked down on, what can I do and how will this affect my score?

I disagree with my audit score, how do I complain?

If I complain and a revisit is required, will I need to pay for it?

I disagree with part of the criteria, who should I speak to?

I am not satisfied with the outcome to my complaint, can I appeal it?

I have a problem with my StuRents advert/account, can you help?

What happens with my data?

 

What happens if I am not happy with the feedback that has been given?

You can report any comments that have been made, however unless it is defamatory it will not be removed.

Someone has posted a review of my house by mistake, what should I do?

Click 'Report' to remove the post from the website and call the HullSTARS Office to discuss.

I can't find my property when I'm not logged in, why?

If you've recently updated your property page, either the photographs or descriptions, this will put your property into moderation pending verification from a member of HullSTARS Office staff. Most properties are re-published within 24 hours, sometimes longer over the weekends or periods of office closure.

My property shows as ungraded, why?

If you've not paid for your subscription or your most recent audit has expired, your property will show as ungraded. If you've paid your fees and your property shows as ungraded, please contact the HullSTARS Office.

If a tenant has caused damage that I have been marked down on, what can I do and how will this affect my score?
Yes, depending on the area where damage occurs the weighting of the score will vary.

I disagree with my audit score, how do I complain?

Please download our HullSTARS Process document which outlines our complaints procedure in full.

If I complain and a revisit is required, will I need to pay for it?
No, providing the complaint is upheld.

I disagree with part of the criteria, who should I speak to?

If you disagree with part of the criteria, initially it would be advised to contact your HullSTARS Advisory Committee representative (either for the University, HLA or HSLA) for this to be discussed in more detail during the May and August meetings before the criteria for the year is set. You can of course call the HullSTARS office to discuss, however once the criteria is set for the year, we will not be able to change it.

I am not satisfied with the outcome to my complaint, can I appeal it?
Please download our HullSTARS Process document which outlines our complaints procedure in full.

I have a problem with my StuRents advert/account, can you help?

As much as we'd love to be able to sort out any issues, the simplest way is to contact StuRents directly. You can call them on 0330 500 1132.

What happens to my data?

Data is stored in accordance with our Data Policy. If you have any questions, please contact hullstars@hull.ac.uk.