frequently asked questions
Why is HullSTARS stopping the accreditation?
We believe that the HullSTARS subscription, audit and accreditation services has had a positive impact on the quality of student housing in Hull and are proud of the contribution we have made. The accommodation landscape has changed significantly in the last 3 years and we are revising our services in order to ensure that HUU allocates its resources to most effectively meet student needs. The Board of Trustees are proposing to close the subscription, audit and accreditation side of the service in order to allocate resource within the organisation more effectively.
Why is HUU no longer supporting students with accommodation?
We are committed to continuing to support our members with housing and accommodation concerns. We know that for many students accommodation is a significant part of the financial investment in higher education. Our support will include:
- The continued development of the HullSTARS peer review platform, the platform currently includes over 4500 reviews of student properties allowing student to share their real experiences.
- The Advice Centre will continue to support students to understand their rights and responsibilities when looking for accommodation and as tenants. We will increase the promotion and outreach of our services in this area with house hunting checklists, contract checks and tenancy issue resolution continuing.
- We will continue our long-standing ‘don’t rush’ campaign to ensure that students have information about searching for accommodation and accommodation availability.
- We will continue to provide lettings through HUU Homes.
Is this because of the University’s on-campus accommodation?
We are operating in the context of the whole student accommodation market in the city. There are have been significant changes in the accommodation landscape and we are responding to this to ensure that HUU allocates resources to most effectively meet student needs. The University have supported the work of the HullSTARS since its inception and play an active role on the HullSTARS Advisory Board.
Does this have anything to do with the council’s extension of HMO licensing?
We are operating in the context of the whole student accommodation market in the city. There have been significant changes in the accommodation landscape and we are responding to this to ensure that HUU allocates resources to most effectively meets student needs.
Who will support small landlords?
We are aware that landlords of all sizes contribute to the student housing marketing with, in recent years, HullSTARS Awards being made to both small and large providers. The reviews function will provide an opportunity for all tenants to share their views. Hull University Union’s primary beneficiaries are students members. As a charity our primary beneficiaries are University of Hull students.
Who will refer bad properties to the council?
Our Advice Centre will continue to work with students to tackle any housing concerns they have. The Advice Centre do, and will continue, to make referrals to Hull City Council in cases where this is deemed necessary.
How will students know the difference between a good and bad property?
We will continue to encourage students to use guidance provided by the Advice Centre, information in the public domain and property reviews to make informed decisions regarding their housing needs. Factors include size, cost, location, the presence of safety features.
Will I still get the right to reply to reviews?
For students, the ability to leave, and read, reviews will remain unchanged. For landlords the mechanics of the reviews platform moving forward are still being developed as part of transition arrangements.
What happens to the money for my biennial payment?
Any landlord with a biennial subscription will be given a full refund for year two.
What is happening with the HullSTARS Awards?
During 2019 the awards will continue, future plans for awards will be explored as part of transition arrangements.
Will there still be a housing fair?
Events will focus on supporting students to make informed decision regarding their accommodation options. We do not propose to run a housing fair in the way we have done in recent years.
How can I maintain a relationship with the Students’ Union?
We will communicate any opportunities in due course.
Who will be my point of contact going forward?
If you have concerns or questions regarding the proposed changes please address these to firstname.lastname@example.org
Where can I direct complaints about this?
If you have concerns or questions regarding the proposed changes please address these to email@example.com.
Will HullSTARS continue with the community work?
We are proud of the work HullSTARS has done on community cohesion, including waste management, this work is important to us and to the University. We are committed to working with Hull City Council, students and local community to address challenges.
Will there still be quarterly meetings with landlords and the council?
Further information regarding meetings with Hull City Council will be established as part of transition arrangements.
Will I continue to get rewarded through StuRents?
We propose that any landlord with accreditations achieved in 2018/19 will continue to enjoy rewards through StuRents. We will be exploring collaborations with StuRents as part of the transition arrangements.
Will HUU continue to promote StuRents?
We are in discussions with StuRents regarding our relationship going forward.
Who will deal with issues with ‘bad landlords’ and examples of poor accommodation?
We will continue to encourage students to use guidance provided by the Advice Centre, information in the public domain and property reviews to make informed decisions regarding their housing needs. Our Advice Centre will continue to work with students to tackle any housing concerns they have. The Advice Centre do, and will continue, to make referrals to Hull City Council in cases where this is deemed necessary.